Frequently Asked Questions
About Our Companions
Q: What exactly is a Zhiji companion?
A: It is a personalized wellness tool, handcrafted from traditional herbs and crystals, designed to be your steadfast companion on your journey back to self. It is not a cure or a magic charm, but a tangible reminder and supporter of your body's innate ability to find balance.
Q: Why does my piece have a bitter smell and change over time?
A: That is the purest sign of its authenticity. We use no chemical sealants, so the natural aroma of the herbs is free to breathe. This scent, along with the size and color of the beads, will evolve as it interacts with your unique body chemistry. This "Bio-Integration" process is a beautiful, visible proof of the connection you are building.
Q: How do I care for my companion?
A: Please treat it with gentle care. Keep it dry and away from water, perfumes, or lotions. Clean it gently with a soft, dry cloth.
The Customization Process
Q: How does the personalization work?
A: Our process is "Fully Managed" to ensure the best result. You choose the aesthetic elements you love. After your purchase, we guide you through a private, secure process to provide your birth information and a photo of your tongue. Our TCM master then interprets this unique energy profile to determine the core herbal formula for your piece.
Q: Why can't I choose the color of the beads?
A: This is the heart of our philosophy. We believe your body knows what it needs better than your mind does. The color of the beads is a direct result of the specific herbal formula our master creates for you. It's 'Nature's Surprise'—a beautiful reflection of your body's current needs.
Q: Is my personal data safe?
A: Absolutely. Your privacy is paramount. All personal data is encrypted and used solely by our internal master team for your one-time customization. It is never shared or stored for other purposes.
Shipping & Orders
Q: Why does my order take time to arrive?
A: Because true personalization cannot be rushed. After you place an order, our masters need time to analyze your profile, create your unique formula, and handcraft your piece. If it includes a Daoist Blessing, this adds to the creation time. This intentional process ensures your companion is born with purpose. Please refer to our Shipping Policy for detailed timelines.
Q: What is your return policy?
A: Due to the highly personalized and custom-made nature of our products, all sales are final. We do not accept returns or exchanges. If your product arrives damaged, please see our Return & Refund Policy for the replacement procedure.
Safety & Disclaimers
Q: Can I use Zhiji products if I am pregnant or have a serious health condition?
A: No. We strictly advise against the use of our herbal products during pregnancy. If you are under a doctor's care for a serious health condition, you must follow your physician's protocol. Our products are not a substitute for medical advice. Please read our full Medical Disclaimer for more information.